Customer Reviews

Fixed my EMM, motor runs perfectly again! ​I sent my Evinrude EMM to Hardware Care for repair. Although there was a delay in communication and shipping due to the holidays and some technical issues with their system, the most important thing is that the repair was successful. ​My outboard engine is now running perfectly again. ​Highly recommended.

Etech 75 DPLIIS The faulty EMM was repaired and updated to 90 hp. It was nice to deal with the experts. I am very satisfied.

Excellent service kept me up-to-date with the progress determined it was a warranty item fixed it and mailed it back to me. Free of charge. will absolutely use them again and will recommend them to anybody that needs service on their Ecm. It is nice to know that they’re still companies that take care of their customers. Sincerely, Erik Stryhal

Fantastic service! I would highly recommend NL Hardware Care. They fixed my emm in a timely manner, they gave me updates throughout the process on how the repair was going. Communication was clear and the price was very fair. I cant say enough! Thanks guys!

Thank you for the professional way you handled the entire process, including great communication.

Very good communication and excellent service cannot fault.

I highly recommend this very serious and competent team Marc

Fast, kept well informed, fixed the issue. Had to pay VAT charge when importing back to the UK which I hadn't factored into the costs, but still better value than a new one.

JC

James Clarke

GB

Finally I heard my engine working perfectly. Thank you very much for checking the EMM and for your suggestions. Based on this, I changed technician (even though he was authorized by EVINRUDE) and the new mechanic soon fixed the engine. I highly recommend your services. Thanks again. Vasileios Kalliris.

Very professional online platform. Easy to follow and always update. Also they always answered my calls and offered support verbally when required. Unit repaired not yet installed and tested. Highly recommended.

I haven't installed it yet, I'll see how it works. Everything was fine, good communication, but the waiting time for the repair was very long.

Hardwarecare.nl"s website says they will test the EMM and will not charge if a repair is not necessary. They said they tested it and a repair was necesasary. They repaired it and sent it back. It still does the same things that it was doing before, so it appears that it did not get repaired, but I still was charged $532.00. They led me to believe that they could tell if a unit needed to be repaired. I am very disappointed.

My Evinrude E-Tec 50 / 2014, driven only less than 150h, started signalling "Check Engine". The test program showed "Injectors voltage over 55V". Found Hardware Care and on theis homepage I could insert the type and "serialnumber" of my EMM with the explanation of the trouble. The positive resonse was immediate and I sent the EMM to them with the required documents from my research on their home page. The continuing input on my e-mail on the progress of the repair was very satisfying and after ca 3 weeks a detailled information on the found failure and successfull repair arrived. After clearing the invoice the package arrived in only two days at my dor. Due to winterly conditions here in 'Finland (Jan 2025) I have not yet had the possibiliy to check the engine in real life but I do believe it will work perfectly. Thank you Hardware Care for active and continuing updates on the repair progress. I recommen this company very highly !

RE

robert eichholz

FI

I have not been able to test the repair out yet because of the weather, but I was satisfied on how quickly you responded to my emails and how quickly you made the repair. The DHL shipping was nerving though. I am just glad it all worked out. Thanks again Craig Francis Just for an update, my charging system works great. Remember, they are the only one in the world that can repair an E-tech outboard computer.

My Evinrude E-tec 50 hp started misfiring, but after a while the motor died. Before, an error code for "55 Volt Circuit ABOVE Range" came when the engine was idling. The EMM had 12 volts and the stator measured the correct ohms. So the EMM was broken. Found Hardware Care and sent there the EMM. They repaired it and sent it back. Installed it and now it runs better than before, very happy with the repair.

Team Hardware Care are true professionals! They handled my difficult task with ease. They communicated throughout the entire process and were extremely thorough. Great experience!!

good service ,short additional wait because internal part needed making from new, part not available from original manufacture, as of yet have not fitted item onto engine but all should be ok

Smooth and professional

Very happy with your service. All very good. And The engine started.

Very helpful, lots of information and my emm was repaired quickly. I was very pleased with my experience with you, thanks Alan

Repaired my unit which I thought was going to be impossible. Had a boat that was useless and now have a boat that purrs when running. I’m very happy

Excellent service, precise and fast!!!

This service was everythingi hoped it was plus fasterand with a bonus inthe form of possibilities to upgrade my engine. I am very pleased

Great customer care throughout the process. Definitely recommend Hardware care for any outboard engine EMM repairs or upgrades!

Hi, my EMM was broken, after finding this place it was fixed perfectly. I am very sorry to inform you but it has failed again. I contacted the master and reported the problem. My EMM was fixed for free.

very good service! Call back and provide competent support! Only the homepage needs better maintenance (repair status, for example)

Impeccable repair, everything is functional again 👍

had my evinrude etec blow the SAC circuit in its computer looked at every option all i could find was a new emm for 3k or for less then half that for a rebuild by hardware care, I had my doubts and was abit worried sending it out as im in sydney but they are highly recommended as the go to for etec emm issues they successful brought it back to life factory fresh posting was top notch and never had a worrie during the whole process thankyou hardware care

JN

Jeremy Nakat

AU

Sent my EMM, waited for 4 months and it came exactly with the same problem. Sent it back for warranty and after two months I haven't had any news. I feel scammed.

Good guided information and very good service from the beginning to the end, we will definitely be in touch again. Many thanks, my computer works perfectly again. Grtz

Excellent! Easy to ship, fantastic communication and status updates through out the complete process. Fast repair and return shipping. Had issues with fuelpump as well and engine still caused issues (NOT related to EMM repair!) and I got support from Hardware care on this issue as well. Engine runs fantastic now. Many thanks!

Very satisfied with the service. Very easy to understand procedure. Good contact between HwC and me.

Once you confirmed EMM was good the trouble had to be elsewhere. @ defective brand new ignition switches, third new ignition switch fixed it. Thank you very much for verifying EMM was good.

Amazing service and communication. Particularly liked the courier pick up service being an international customer!!! Plugged the computer back in and works like a charm!!!

Sent my EMM out, even though was a little hesitant being you can’t buy one anywhere. Hardware care sent me updates of everything as it happened. Got my EMM back faster than advertised. Hardware care fixed the issue I was having, (EMM not putting out charging volts/amps). While testing realized number 6 cylinder wasn’t firing. Glenn at Hardware care has been very responsive at trying to figure out what’s causing this new issue and had me send EMM back for testing. He guarantees they will fix it and I have full confidence they will. Great company to work with.

Most definitly one of the best services I have experienced. Comunications were brilliant, prompt and beyond expectations. Well done this team, highly recomended.

My Evinrude Etec 50hp failed completely and the issue was traced to a failure of the engine management system (EMM) which is both complex and expensive to repair or replace. A couple of acquaintances who had first hand experience of such failures recommended Hardware Care in the Netherlands as perhaps the world's leading authority for Evinrude EMM diagnostics and repair. After a brief email exchange with Sam pick up via DPD was arranged by them, I would thoroughly recommend letting them organise both collection and return which is both very efficient and cost effective particularly post Brexit when import / export can be an issue. The lead in time for repairs is a few weeks given they are very busy and there was a hiccup in this process because it was found that my EMM was damaged beyond repair with the route cause unknown. Apparently this is something of a rarity and to be honest Hardware Care's automated email responses were somewhat lacking in scenarios such as this. However when mistakes occur the sign of a good company is how they respond and on the back of my issues they produced a detailed plan on how they were going to overhaul their responses in such instances... very impressive. They were as good as their word and having sent them the relevant .edf file and a previous service diagnostics report (if at all possible make sure you have this data, it will save time and additional cost!) they reprogrammed a reconditioned unit and returned it in a timely fashion. To cut to the quick we installed the reconditioned EMM and to our delight the Etec started first time with no sign of the issues encountered when it failed. Hardware Care also added an Etec Service Diagnostics cable to enable me to download the relevant file and connect the three Etec's I own to my laptop by way of an apology and a thank you. All in all I would thoroughly recommend Hardware Care who provide a friendly professional guaranteed service with my outboard fixed at a significant saving over a new EMM if indeed you can get hold of one. To Sam and the team thank you.

PW

Paul W

GB

I have sent 2 EMM's to Hardware Care for repair in the past year. Both times I was very satisfied with the Excellent Service provided. I will not hesitate to deal with Hardware Care any time I need to, in future. Danie - South Africa

DB

Danie Bruyns

ZA

i have been very satisfied with the service and definitely recommend Hardware Care to my friends

2008 Evinrude E-Tec 60hp: All the EMM repair shops in the U.S. said this "EMM could not be repaired and that my engine is trash". I reached out to Hardware Care; they stepped me through their process and I'm sure glad I did. Customer service and communication was super, short turn around and when I received the unit back, I plugged it in, and it runs like a new machine. Highly recommend, Thank You Hardware Care !!!

MM

Mike Moulder

US

I am very satisfied and job well done

i am very happy with service motor is working stronger and better. even it is silent. i had an issue that when i put on idle it was switching off.

Five star service :)

The best on emm Professionals

The repair service is much easier, less expensive, and quicker than I'd expected. Our 2017 Evinrude Etec 40 hp motor's EMM went out from California to the Netherlands 12/28/23 and returned 1/31/23. Total cost including shipping was under $700. Installing the repaired EMM is much easier than installing a used EMM and matched injectors, which we did previously for expediency, and less than 2/3 the cost. The service is very professional and very attentive to detail. They did a really neat job on the repair and the EMM seems to be functioning as well as it did when the engine was new, with all the injector coefficients and history that it had before the repair. They were very kind to answer questions about whether we could damage the EMM by coil shorting (not likely). The motor's EMM is unfortunately a major Achilles heel for it, and it's good to know that it can be repaired fairly easily, at a reasonable cost, and without months of downtime. It may seem a hassle to ship to the Netherlands, but it sure beats being talked into a new motor, which is a likely outcome since the maker is no longer supporting the motor.

PK

Peter Kuhn

US

Because of the difference in time, some communications from me got there when they were asleep! None the less they responded to each of my many questions over the last 4 Months. The time was extended understandably due to the holidays and other technical issues. Once the decision was made to de-vulcanize the unit, it was tested, diagnosed, repaired, re-vulcanized, and shipped all within a matter of days. Even though the weather here in Tampa Bay was miserable on the Friday I took delivery of the unit, I couldn't wait for daylight to come so I could race to the marina to reinstall the unit. I secured the unit, turned the key and she started instantly. The unit didn't throw the code 19 low voltage code for my 2007 250 ETEC 640 hours. I let the engine run for 15-20 minutes and the never did the engine in question go out of spec. Great service, great communication, great work and great pricing when compared to the on-shore services. I clearly to was bit skeptical about sending my unit to the Netherlands. Would I ever see it again, will it be lost to the black market ether? Trust me, if you are having issues w your EMM and don't want to drop $2K + on a new unit, connect with Hardware Care 1st. You will be satisfied. Well worth the wait! Cast. Kevin Bray

KB

Kevin Bray

US

They were extremely helpful with information on my engine, highly recommend!

All perfect

I just mounted my EMM and tested the engine on site: everything seems to be back in order. Unfortunately I have to wait a few months for the sea trial. I am very satisfied and happy to have known Hardware Care. They proved to be serious and punctual even if the repair times were not very quick. I am sure that my experience will be very useful to other friends who own ETEC to whom I have given all the references for any future needs.

I'm very satisfied

Very helpful and attentive, addressed all my follow-up questions and concerns all the way through the repair process.

I was very pleased when i found out that it was possible to let my ECU fixed for a third of the cost of a new one, and also in the Netherlands, were i live. When you send your ECU in they send you updates about the progress but expect 6 to 8 weeks. I have nt installed mine yet but it looks great and as soon i have some time and good weather i will.

TK

Ton Kalkman

NL

Those guys are very professional. They made my emm like new.

Customer service was great throughout the entire process. A bit of a wait for the repair but understandable because of the location (US to Netherlands and back). Once the repaired EMM arrived I sent it to my outboard mechanic and he verified it was working properly. Thank you Hardware Care.

It was easy to deal with them. The EMM came back looking brand new. I wont be able to test it until the spring..but I am sure it will be perfect

100% repaired my customer's emm. If it was a littler faster it would be great but again satisfied with the service.

Super service, everything as agreed and a good repair

Repair time was exactly as they predicted. Shipping there and back was super easy as they arranged the pickup from my office in Florida. Once returned I installed the repaired EMM and my boat fired right up with no issues. Took it for about a 10 mile run and it ran great. I’m glad I found this place to get my EMM repaired as pretty much everyone in the U.S. told me I was out of luck and just needed to scrap my motor. Thank you again for offering such a needed service.

SM

stephen mccalvin

US

This was the only place I could find to work on my dead etec EMM. These guys took care of shipping to and from the Netherlands, repaired in a very short period of time and worked right out of the box. I am totally impressed by their service I'd give them 10 stars if that was the option!!

We are so very grateful for the amazing repair of our eTech EMM. We took the boat out in the ocean yesterday and the engine ran perfect.

The only place I found in the world that would touch my evinrude etec emm. I was nervous shipping it off from the US to the Netherlands, but I had no other choice. 5 star service! Well worth the money to get my boat back running, excellent communication from them, repaired right the 1st time. Highly recommend if you're like me with a dead etec emm!

MQ

Matthew Qualls

US

The repairs are top notch and the warranty support is superb. I had two EMM's repaired for my 2000 225 hp Ficht, one I kept and used for my personal motor. It works better than new. The other I sold to a third party and the staff helped resolve reprogramming the EMM for the buyer to match the motor he purchased it for, above and beyond the required service!

Found Hardware Care online as there is nobody offering anything like this service here in the UK. They organised a courier and customs clearance and the whole thing was just super easy. Took a bit longer than expected but that could well have been because of the time of year (Christmas). Once the repair was completed I paid the bill and my EMM was on its way back. Make sure you keep a copy of your paperwork because the customs clearance department of DHL lost track of the details of my parcel, but once I forwarded them the original documents, then everything was cleared through customs and back on track. Received EMM the next day and plugged it in to find it worked perfectly. The only thing that Hardware Care could possibly do to make their service even better, would be to maybe include a few details about the hours run etc in a printout. This would be a useful addition ?. Very happy with Hardware Care and would have no problem recommending them 110% * * * * * * * * Just wanted to do a quick update as I feel its really important. The day I added my feedback, I was emailed by Hardware Care. They told me that they already had plans to do as I had suggested, regarding the data printout, and that if they sorted their system in time, I may be lucky and they would still have my data. Well guess what!? I WAS lucky and recieved an entire engine diagnostic printout within a couple of days!! AMAZING!! This has made my (already brilliant) Hardware Care experience unbeatable.

GL

Graeme Lewins

GB

My Evinrude 40HP was blowing its fuse, narrowed down to the EMM. Their web site had all the right options, with one for blown fuse, which was encouraging. I chose to have them organise shipping, as it is fraught with issues (US product from UK to NL for repair), so they did all the right paperwork and courier collection. They say a couple of months and that was how long it took! Their price as was good, but the courier costs and VAT did push it up alot. They responded to emails - my UK bank was very suspicious of a NL payment and would not process the first attempt, so we had to start again. Very pleased to deal with them.

AB

Andy Billington

GB

This guys do a perfect job, never had trouble after repairing 15-20 units last 2-3 years. Litle bit long waiting time for repair, due to overload with work ??

Just got my EMM back yesterday. Got it installed, and motor is back up and running in 10 minutes. I recommend these guys to give your Evinrude a second life. Thank you Hardware Care; thrilled to be back on the water.

Hello , Thank you for the repair of my EMM. Everything is working properly again. Sincerely Samuel

everything cool, good, exelent.......thanks form Poland

Very professional service and really fast response. Quick delivery. No complaints at all. Glenn my direct contact given the best and professional service. Completely recommended ?

After one of the well known Emm repair companies in the USA mistakenly installed the wrong software on my emm, Glenn at Hardware care was on hand to help. Very friendly and efficient service. Unlike the other companies I tried, Glenn always answered the phone and replied to emails. Many thanks to Hardware care for getting my boat back up and running.

BS

Ben Smith

US

Very good service and everything worked out perfect!!

Hardware care is the way to go for evinrude etec motors. Sent my emm to them because it was blowing the 10 amp main fuse in motor. Got it back in a timely manner and works as should. Very happy with my experience.