30 May 2026

Why is DHL charging me for import

When shipping outside of the European Union DHL does sometimes charge an amount for VAT, even though sending via DHL will safe lots of money on import costs we do sometimes see that DHL charges an amount. We see this happen for the United Kingdom, Norway and for Iceland.

For every country that is part of the European Union we are obligated to charge VAT, but we do not charge VAT to countries that are not in the EU (Just like the countries mentioned above). Instead those countries choose to charge import tax which is an equivalent for the VAT that we charge within the EU. So those costs are usually an replacement for VAT.

Still have questions on possible shipping costs, feel free to reach out.

Customer reviews

What customers say

★★★★★

James Clarke
GB United Kingdom
★★★★★
Fast, kept well informed, fixed the issue. Had to pay VAT charge when importing back to the UK which I hadn't factored into the costs, but still better value than a new one.
Google review · 1j geleden
robert eichholz
FI Finland
★★★★★
My Evinrude E-Tec 50 / 2014, driven only less than 150h, started signalling "Check Engine". The test program showed "Injectors voltage over 55V". Found Hardware Care and on theis homepage I could insert the type and "ser...
Google review · 1j geleden
Jeremy Nakat
AU Australia
★★★★★
had my evinrude etec blow the SAC circuit in its computer looked at every option all i could find was a new emm for 3k or for less then half that for a rebuild by hardware care, I had my doubts and was abit worried sendi...
Google review · 1j geleden
Paul W
GB United Kingdom
★★★★★
My Evinrude Etec 50hp failed completely and the issue was traced to a failure of the engine management system (EMM) which is both complex and expensive to repair or replace. A couple of acquaintances who had first hand e...
Google review · 2j geleden
Danie Bruyns
ZA South Africa
★★★★★
I have sent 2 EMM's to Hardware Care for repair in the past year. Both times I was very satisfied with the Excellent Service provided. I will not hesitate to deal with Hardware Care any time I need to, in future. Danie -...
Google review · 2j geleden
Mike Moulder
US United States
★★★★★
2008 Evinrude E-Tec 60hp: All the EMM repair shops in the U.S. said this "EMM could not be repaired and that my engine is trash". I reached out to Hardware Care; they stepped me through their process and I'm sure glad I...
Google review · 2j geleden
Peter Kuhn
US United States
★★★★★
The repair service is much easier, less expensive, and quicker than I'd expected. Our 2017 Evinrude Etec 40 hp motor's EMM went out from California to the Netherlands 12/28/23 and returned 1/31/23. Total cost including...
Google review · 2j geleden
Kevin Bray
US United States
★★★★★
Because of the difference in time, some communications from me got there when they were asleep! None the less they responded to each of my many questions over the last 4 Months. The time was extended understandably due...
Google review · 2j geleden
Ton Kalkman
NL Nederland
★★★★★
I was very pleased when i found out that it was possible to let my ECU fixed for a third of the cost of a new one, and also in the Netherlands, were i live. When you send your ECU in they send you updates about the progr...
Google review · 2j geleden
stephen mccalvin
US United States
★★★★★
Repair time was exactly as they predicted. Shipping there and back was super easy as they arranged the pickup from my office in Florida. Once returned I installed the repaired EMM and my boat fired right up with no is...
Google review · 2j geleden

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